PCI Compliant Ecommerce Call Center Services Deliver Outcomes
In this age of advanced technology and rapid flow of information, the retail industry has leaped from traditional methods of business through finding comfort in technology and call centers for eCommerce. The competition today is intense for retailers. Everyone is trying to get an increase in market share as well as the other’s customers. Although the spirit of competition is great for any business it also means that your business must offer something unique for your customers.
If you operate an online business it is important to think about the establishment of reliable customer support through loyalty and online channels. It is crucial to keep up with the ever-changing demands of consumers and preferences for shopping. This requires a higher level of concentration and skill, which shouldn’t be confused with the essential business goals and tasks. This is why outsourcing tasks to the eCommerce call center makes perfect sense. Service providers for call centers can make up for the gaps in these processes by providing vital non-core customer support such as customer inquiry support. Answering service 24/7 chat support multichannel support as well as order managing and processing, grievance management back-office support, and many more. Ovik Mkrtchyan
Let’s go ahead and find out what PCI compliance means before we can get the details of the benefits it could bring to your eCommerce company.
What exactly is PCI Compliance in eCommerce?
The PCI compliance requirements for eCommerce are derived directly from PCI DSS (Payment Credit Card Industry Security Standards). The compliance rules are enforced and overseen by the Payment card Industry Security Standards Council.
Nowadays, the online marketplace is among the most popular places for use of payment cards in terms of numbers. In the same way that is why PCI conformance is intend to ensure total control over the security and security of the information generated by the cardholder and to enhance the process.
The requirement for compliance requires all businesses, regardless of their industry, that collects, transmit, or retain credit card information to adhere to the PCI DSS. In addition, the majority of these businesses are required to evaluate their compliance each year. This is because the level of assessment varies in proportion to the number of transactions.
A limitation is that you must be a PCI-certified business, even if you do not store the entire payment card’s number or even if the information is transmitted through your network before getting through to the gateway for payment.
Importance of Being a PCI-compliant eCommerce Company
External support remains part of the mainstream
Retailers are turning to external BPOs for customer support more and more. Retail business is a sector that mostly serves a huge amount of customers. Today, outsourcing has become a standard for retail businesses because of its advantages. call centers are staffed with extensive experience and expertise in their domain to provide various services. They’re committing to offering 24-hour customer support and prompt responses to ensure that the customer experience is always top of the line. Ecommerce call centers allow your company to focus on capacity building. It is focused on core competencies and delivers the expected results with the help of the Business Process. Ovik mkrtchyan
Outsourcing
Why outsourcing customer service is advantageous for retailers
Customer service at the retail eCommerce phone center is vital to be successful and beat out the competition. Retail call centers help businesses by providing online and telephone customer support as well as the ability to connect, understand and please customers regardless of their physical location.
Looking over the main benefits of retail customer service provided by eCommerce call centers can be a huge success for retailers. It is essential to select the best service provider to benefit from all the benefits listed below.
Enhanced image of the brand and increased visibility
In the retail business when you are hiding from sight then you’re out of sight. Therefore, it is essential to inform your customers that you’re present. To make them feel welcome by utilizing multi-channel campaigns is effortless using BPO. If you’re looking for an offshore partner for your business, the call center located in the USA is a great option.
is available to customers on their own terms
They want their customers to feel appreciated and appreciate the fact that you’re ready to respond to their needs via the channel they prefer and in the language they prefer. With a retail call center, multichannel and multilingual customer service is a benefit that an in-house team cannot offer.
Improved UX and more customer service
Customers today have more options than they ever had before. Through eCommerce calls, center support retail businesses can greatly improve the customer experience. A support system that is specialize and has modern technology can provide better service to customers.
Call centers take proactive steps to tackle emerging issues in different ways. When consumer demands change and so do the support services needed to satisfy their needs.
Why Should You Outsource to A PCI Compliant eCommerce Call Center?
As the primary source of consumer engagement, call centers generally collect and process, collect, and store data (PII) which include payment card information. A number of credit cards, addresses DOB, medical records as well as social security numbers, telephone numbers, and more. This is why the majority of call centers must meet PCI DSS regulations for data security and privacy requirements.
The issue is, how many call centers truly adhere to the rules and regulations. And can adhere to the PCI DSS? Your company handles transactions and payments online as well as the health information of your customers. It’s time to verify whether your outsourcer is PCI compliant contact center or not.
This will help prevent fraud and help to reduce the risk of data breaches Your customers will be able to be more confident in their confidential data security. The financial sector is more sensitive to transactions and the need to search for conforming BPO finance services becomes more crucial.
The Payment Card Industry Data Security Standard also known as PCI DSS integrates some modern technologies.
Let’s take a look at some of the advantages of outsourcing to PCI-compliant online call centers.
A reduction in security and fraud
In continuous PCI conformity, the risk of cyberattacks aimed at stealing customer information will be greatly reduce. It is estimate that the majority of businesses that have met 100% compliance requirements haven’t disclose any instances of breaches of data. Businesses that are not in compliance with PCI have a high risk of data leaks or hacks.
Customer confidence boost
Over 50 percent of the people of today are an organization accountable for data breaches. Complying with PCI DSS requirements will release consumers of the fear of data being misuse and result in increase loyalty of customers. It is a sign that you have complete security precautions on your will to aid in gaining the trust of the customers you are entitle to. If you opt to use a PCI-compliant call center Your customers will be able to view them with respect and confidence.
Protects you from a harsh penalty
A data breach can damage the image of a company totally. In addition to the financial loss one must pay in penalties. It’s not just the call center that is responsible for the fine if there’s a data breach and the customer has the full rights to file a claim against the call center. Since it is acting for the company. Therefore, the responsibility you have as a business to ensure protecting your data is much greater. Than that of your outsourcing partner. Therefore, it is advise to select a secure Call center for eCommerce always to safeguard your customers’ personal information in the most efficient methods possible. You must always outsource your business customer service to an outsourcing service that has all the valid accreditations.
