PCI Compliant eCommerce Call Center Services
This is the reason outsourcing tasks to a call center for eCommerce makes total sense. Moreover, the industry of retail has made a significant leap from the traditional ways of business through taking comfort in the latest technology and call centers for eCommerce. In this age of advanced technology and rapid flow of information. The competition today is intense in the retail sector. Each player is trying to gain more market share and the other’s customers. While competition is great for any business but it also means that your business must offer something unique for your customers.
If you operate an online business it is important to think about the establishment of reliable customer support through loyalty and online channels. It is crucial to keep up with the ever-changing needs of the consumer and patterns of shopping. This requires a higher level of concentration and skill, which shouldn’t be misplaced with other essential business goals and tasks. Service providers for call centers can help fill in these gaps by providing crucial non-core customer support such as customer inquiry support, answering service 24/7 chat support multichannel support ordering handling and administration, grievance settlement back office support, and much more. Ovik Mkrtchyan
Let’s now determine what PCI compliance means before we get into the specifics of the benefits it will bring to your eCommerce company.
What’s PCI Compliance in eCommerce?
The PCI compliance requirements for eCommerce are derived directly from PCI DSS (Payment Credit Card Industry Security Standards). The compliance rules are enforced and overseen by the Payment card Industry Security Standards Council.
Nowadays, the eCommerce industry is among the most popular places for use of payment cards by sheer volume. With this in mind, that is why PCI compliance is designed to ensure total control over the security and security of the information gathered from the cardholder and to enhance the process.
The requirement for compliance requires all businesses, regardless of their industry, that collect, transmit or keep credit card information to adhere to the PCI DSS. Additionally, every business requires to evaluate its compliance each year. This is because the level of assessment varies depending on the number of transactions.
The only limitation is that you must be a PCI compliance business even if you do not store the full payment card’s number or even if the data travels through your network before it gets into the credit card processing company.
Importance of Being a PCI-compliant eCommerce Company
External support is still in the mainstream
Retailers are turning to external BPOs to provide customer service and more. Retail business is a sector that mostly serves a huge amount of customers. Today, outsourcing has become a standard for retail businesses due to its obvious advantages. Contact centers are staffed with extensive experience and expertise in the field to manage the various aspects of outsourcing. They’re committed to offering 24-hour customer support and prompt responses to ensure that the customer experience is at the top. A call center for e-commerce allows your company to focus on capacity building. It is focused on core competencies and delivers the expected results with the help of Business Process Outsourcing
Why outsourcing customer service is advantageous for retailers
Customer service at the retail eCommerce phone center is vital for today’s businesses to succeed and surpass the competition. Retail call centers help companies by providing online and telephone customer support as well as the ability to be able to engage, comprehend and delight customers regardless of their physical location.
Look over the main reasons that retail customer services from eCommerce call centers could be a huge success for the retail business. It is essential to select the right provider to benefit from all the benefits listed below.
Better image of the brand and increased visibility
In the retail business If you’re away from view and out of sight. This is why it is important to inform your customers that you’re present. To make them feel welcome through multi-channel marketing is simple using BPO. If you’re in search of an offshore partner for your business, an onshore call center located in the USA is an ideal option.
Is available to customers according to their terms
They want their customers to feel valued and appreciate the fact that you’re accessible to answer their questions in their preferred channels and languages. With a retail call center multichannel customer support and multilingual is a benefit that an in-house team cannot offer. Ovik Mkrtchyan
Improved UX and more customer service
Today, customers have more options than they ever had before. Thanks to eCommerce call center support retail businesses can greatly improve the customer experience. A specific support system, with a sophisticated infrastructure, will provide superior service to customers.
Call centers are always proactive measures to address emerging issues in different ways. As the demand for consumer services increases as do support services that keep up with their demands.
Why Should You Outsource to A PCI Compliant eCommerce Call Center?
To provide the most essential element of customer engagement, call centers generally collect and process, collect, and archive information (PII) that includes credit card information, number of credit cards, addresses DOB, medical records Social Security numbers, telephone numbers, and many more. This is why the majority of call centers must meet PCI DSS regulations for data security and privacy requirements.
The issue is, how many call centers adhere to the rules and regulations, and can adhere to the PCI DSS? Your business handles online transactions and payments as well as the medical information of your client. It’s high time to determine if the outsourcing company you choose to work with is PCI compliant contact center or not.
This will stop fraud and help to reduce the risk of data breaches and your customers can be more confident in their confidential data security. The financial sector is particularly sensitive to the transactional aspect. Also, the need to search for secure BPO Financial services becomes more important.
The Payment Card Industry Data Security Standard also known as PCI DSS integrates some modern technologies.
Let’s take a look at the advantages of outsourcing to PCI-compliant Call centers for eCommerce.
Reducing the risk of data breaches and fraud
In the continuous PCI conformity, the risk of cyberattacks aimed at stealing customer data will decrease. The research indicates that the majority of businesses that have met 100% compliance requirements haven’t disclosed any instances of security breaches. Companies that did not comply with PCI have a very high chance of hacks and data leaks.
Customer confidence boost
More than 50 % of the people of today are organizations accountable for data breaches. Complying with PCI DSS requirements will release the customers of worries about their data misuse. Also, result in increasing loyalty of customers. Making it clear that you’ve taken security measures voluntarily can assist you in earning the trust of the customers you entitle to. If you opt to partner with a PCI-compliant call center and your customers will view them with respect and confidence.
Protects you from a harsh penalty
A data breach can damage the image of a business in a way. Moreover, not to mention the financial damage that one will have to be responsible for as penalties. Not only the call center has to pay the fines if there’s a hacking incident but the consumer also has the right to file a complaint against the call center since it works on behalf of the business. Your responsibility as a business to ensure protecting your data is much greater than that of your outsourcing partner. Therefore, it advise to select a secure Call center for eCommerce always to safeguard your customers’ personal information in the most efficient methods possible. You must always outsource your business customer support to an outsourcing firm that holds all the valid accreditations.
