A Business Phone System is the connection of multiple telephones in the vicinity of a building for a business enterprise. Different types of telephone systems are used to support businesses in dealing with invoices, calls, and transactions. To buy the best telephone system, you must be aware of all the types of telephone systems. A simple telephone is connected with a wire whereas a telephone system is a connection of numerous telephone systems.
Types Of Telephone
Installing a telephone is easy. Using it to your advantage is the tricky part. Here is a quick look at the three main types of telephones that can be used to boost your business:
Landline Telephone Service
Landline telephone systems are based on the Plain Old Telephone Service (POTS). They use an analog system to carry sound waves over copper wires. Landline telephone services are reliable as business phone systems because they provide sound quality, standardized equipment, and a direct connection to the mainline of the company.
Cellular phones
Cellular phones carry audio signals over radio frequencies instead of copper wires. Various companies provide cellular networks. These networks are faster than the landline and can carry data along with the voice. 3G and 4G networks support cellphones, cell phones, netbook computers, smartphones, and wireless modem air cards.
Internet Protocol phones
Voice over Internet Protocol (VoIP) or simply Internet Protocol phone uses an internet connection to carry out telephone calls. An Analog Telephone Adaptor is fitted between the telephone and the broadband modem or the router. It creates a seamless connection and is economical as a business phone system. It uses the same internet connection that is connected with a computer or other devices.
Types Of Telephone Services
If you want to know which telephone service is the right fit, check out the three main types of business phone systems:
Traditional, On-Premise PBX.
When the business telephony is set up on the actual business site, it is called an on-premise PBX. Each person has a separate set extension in this type of business phone system. The PBX takes all the incoming calls and forwards them to the right connection. Other functions of PBX include:
- Call Queueing
- On-Hold Music
- Transfers
- Call Recording
VoIP PBX.
VoIP PBX carries the signals over a broadband or data connection to connect all the calls. As a business phone system, it is faster and reliable as it provides high-quality voice calls, free calls between sites and uses a single system for multiple sites.
Hosted VoIP Phone System
In a hosted VoIP phone system, calls can be made over your existing internet connection. Instead of a box-like business phone system, it uses cloud telephony which is the most advanced option in business phone systems.
Major Telephone Services
If you are looking for a telephone service for a business phone system with nationwide coverage then you can choose from the four major telephone services:
- Verizon Wireless
- Sprint
- AT&T Mobility
- T-Mobile
Types Of Telephone Exchange
The intersection between two telephone lines is called a telephone exchange. Two main types of telephone exchanges are public and private.
Public Telephone Exchange
In a public telephone exchange, your telephone is connected to a local exchange with a copper wire. If you are making an international call, then the local exchange will be connected to a long-distance carrier leading up to the receiver’s local exchange.
Private Telephone Exchange
A private telephone exchange mostly deals with internal calls. It is also called private branch exchange (PBX) which provides a limited number of outbound calls. PBX is better adapted to the Business Phone Systems as all the internal calls of a business can be easily managed.
Types Of Telephone Calls
Business phone systems transfer millions of calls in a day. When it comes to the types of telephone calls there are four types:
Inbound Call:
When a customer calls into a call center or a network, it is called an inbound call. This call is started by a customer rather than a network through a business phone system. In business, it is mostly used to inquire about the company or file a complaint.
Outbound Call:
A call initiated by a company or customer service is named an outbound call. It is mostly used to explain a company’s policy, advertise a new project, to check or update the details of a customer.
Automated Call:
When a prerecorded voice message is sent to millions of people at a time, it is referred to as an automated call. Business phone systems are used for automated calls to keep customers or clients informed of the various updates and changes.
Conference Call:
A conference call is the best way to contact more than two people at a time through a business phone system. The person who initiates the conference calls adds up the number of people he or she wants to join in.
Why Install a Business Phone System?
In the age of text messages, emojis and Instagram the concept of a telephone system seems futile. The fact that you need a business phone system despite the social media, is to keep the conversation focused on work rather than the latest sensation. A business phone system allows you to carry out all your dealings in private and provides quick access to anyone and everyone involved in a matter of seconds.
How A Business Telephone System Improves The From Workflow?
A competent business telephone system benefits not only your customers but also your employees. It’s so much easier to communicate with coworkers when you have a good system that you can rely on. It enables employees to pass on important information quickly and efficiently
How Long Do Corporate Phone Systems Last?
The average business telephone system lasts only 6 to 8 years, but sometimes they last for 10 to 20 years.
How Much Does A Commercial Telephone System Cost?
On average, a business phone system costs between $ 800 and $ 1,000 per user. A KSU-less system costs $ 100-250 per phone, a key system costs $ 300-1000 per user, and a PBX system costs between $ 500-1,000 per user.
Is VoIP Cheaper Than A Landline Connection?
VoIP systems can cost as little as $ 20 per line, depending on the system technology and setup choices. The short answer: VoIP is cheaper than a landline connection because it uses an existing Internet connection and does not require a separate system or additional hardware.
