8 Features of a Great Delivery Management Software

Nowadays, everything you want can be delivered to your doorsteps. Almost every company is now providing delivery services, and they are building a strong supply chain too. So, there’s a silent race going on among the top players and newcomers to become the next Amazon.

Everyone can see that there’s competition among the companies to improve customers’ delivery experience, and everyone likes a crisp delivery system, and for that, you need the logistic delivery software. A delivery management software usually has features like a tracking App, proof of delivery App, customer support (text/voice call), etc.

Also, a great delivery management software will have the following features:

• Delivery Management
• Proof of Delivery
• Vehicle Tracking
• Android/iOS App
• Instant Notifications
• Ready for Integration
• Affordable Pricing
• First Class Support

1. Delivery Management

This is one crucial feature of a delivery management system. The speed at which import, transportation, delivery, and return of product happens shows the strength of the supply chain.

2. Proof of Delivery (POD)

This is one of the latest features in the delivery management software system. The Proof of Delivery (POD) can be obtained when the customer signs on the tablet the delivery person brings, and it confirms the delivery on your App or company’s software. In short, the end to end delivery will be concluded with evidence for both parties with the help of a proof of delivery App.

3. Vehicle Tracking

With the help of this application, your mobile can access the location, speed, and estimated delivery time. This makes you understand the location and movement of the product every minute, and you can ensure that there’s no intentional delay in your delivery. This way, the customer can also track the vehicle and be informed about the delivery time.

4. Android/iOS App

Here, an App could be downloaded from the AppStore or PlayStore, and no expensive application or hardware is needed for the process. This way, this App can be accessed by multiple devices by your employees, management and customers. Moreover, the availability of the App in every device and operating system is a must, as everyone uses different branded devices.

5. Instant Notifications

This software will provide instant text(SMS)/email updates on the software about the delivery for you and your customer. This helps both parties to be updated about the vehicle’s location and the delivery time of the product.

6. Ready for Integration

You can integrate the Warehouse Management System (WMS) and Enterprise Resource Planning (ERP) into this software, and your online store will be connected to this software as well. By connecting this software and systems, the delivery process and your ability to monitor the delivery of each product will be accurate and quick.

7. Affordable Pricing

Features and applications like SMS/email notifications, tracking services, etc., may seem expensive, but the actual cost of these features are affordable. So, find a software firm that offers the best deal in the market with the best features.

8. Top-Level Support

An efficient tech support team can do wonders and move your company forward without any hindrances. Most of the time, customers abandon a service or brand because of poor tech support, which goes the same for the clients. So, if you are not offered 24 hours tech support from the software firm, you must think it through before signing up for the deal. In short, the software support team should be one of your priorities while seeking any kind of software service.

These are the features of an excellent delivery management software that benefits the company, employees, and customers uniformly.