10 Common Causes of Delayed Deliveries- eCommerce

eCommerce- The IT hardware industry is in fierce competition. To stay ahead, corporations constantly improve their strategies. To maintain its top-quality reputation in the marketplace and among customers, a company must deliver products on time.

Courier businesses are thriving in the IT and eCommerce world. They strive to provide faster delivery services, such as next-day or same-day delivery. These services are an integral part of the IT industry. Despite their best efforts, there are always delays.

Every day, shipping delays and damaged goods are common. These problems make customers angry and want to know when they can get the package or compensation. Customers expect fast delivery times, and when their parcels containing IT hardware arrive late, they do not order from a store for the second time due to late delivery. Here are some ways to prevent delays in delivery.

1. An increase in delivery volume:

Online selling stores are most popular for holidays and special occasions. Users can expect large quantities of hardware orders to be delivered, which will require extensive work. These periods are when warehouses are full and courier companies are not able to fulfill all their customers’ needs. All these factors can lead to delays and increase costs because the delivery of packages depends on whether the recipient is at the end or beginning of a route taken by a dispatcher.

1. Inaccurate Inventory:

According to 85% of experts in retail, imprecise inventories can cause more profit loss than robbery. Also, with stores trading IT equipment across various platforms & managing irresistible order sizes, not having a consistent system of inventory can cause issues like overselling.

Online ordering is popular because it’s easy and convenient. It’s not always the case if they place an order and then later discover that the item is no longer in stock or unavailable for delivery. Buyers want this information before adding items to their shopping carts. Trade employees must deal with angry customers if sellers send bad news. 

1. Traffic jams

Fantastic jams are the third thing on our wish list. Traffic can be attributed to late deliveries. Traffic jams are becoming more severe in many cities around the world due to increased population, accidents, roadblocks, and construction. Texas Transportation Institute senior analyst said that the issue impacts not only customers but also designers and carriers whose travel delay costs are borne by consumers. Although there is no simple solution to traffic jams, path optimization software can help courier delivery men find the fastest route to avoid delays.

1. Failure to Deliver

Late deliveries can sometimes be blamed on the client. If a package requires a signature and no one is available to take it, this happens. Motorists are limited in time and can respond quickly or they may be rescheduled. An active tracking system, however, can solve this problem by providing real-time information to your customers so they know when their parcel will arrive and how they can get home.

A survey found that more than 90% of customers want to track their consignments online. A buyer can pick up the package or reschedule it at a pickup location with their ID if they are not home.

1. Absence of visibility:

Clear visibility throughout the supply chain is crucial for ensuring a safe and timely shipment. Without it, organizations can fall prey to inefficiencies that can lead to delays, loss or damage to shipments. Transport companies can gain a competitive advantage by placing a bet in tech to provide clarity throughout the entire shipping process. Delivery software is able to provide clarity for both the courier and their buyer throughout the entire process. These are some of its key features

• Shipping label creation
• Digital waybills
• Route building
• Item level scanning
• Sign up

1. Porch Theft

It’s possible that your IT hardware package doesn’t make it to your door, even if it does. The contents of the package could be stolen if it isn’t handed to you by the carrier or left in a safe place. This is a common problem. Around 25% of buyers around the world have been victims to parcel theft. Half of these people have family members or friends who have. The seller suffers from damage in the form of delivery costs, replacements, or refunds due to package theft.

Buy online, pick-up in-store (BOPIS), is becoming an increasingly popular order fulfillment solution. According to a survey, 70% of customers clicked-and-collect purchases. 50% chose to shop online based on BOPIS availability. These options can be used to ensure customers receive their orders in perfect condition without shipping hassles.

1. Packaging Issue

Usually, shipped items arrive in boxes or packaging. They may be damaged during transport if there are any issues with the packaging. Customers who are unhappy with the packaging will send the items back to the courier company. This is the usual procedure for breakable items. A return can lead to late or delayed delivery.

1. Climate Conditions

Nature can be a powerful and unpredictable force that can cause delays in the delivery of items to customers. Delivery delays can be caused by extreme weather conditions such as heavy rain, snowfall, fog, hurricanes, and tornadoes. These weather events are not within your control or those of the dispatcher, but they should not cause delays in delivery. Delivery delays can be expected when there is unfavorable weather or road closures. Safety is a priority for all dispatchers. Transport firms can make minor adjustments in such cases, but they should be prepared to wait for the weather to improve. eCommerce

1. Customs

To shift to a global perspective, as a freight carrier facing customs, it is important to ensure that all necessary documents are present and filled out. Interruptions are inevitable and can quickly escalate into more problems if authorities decide to inspect your freight. Sellers must have a backup plan in case belongings are taken at customs. Part of the backup plan is to establish partnerships with reliable courier services that can keep accurate documents.

1. Lack of clarity:

Uncertain hand-writing is a common problem when working without consistent software. Choosing paper and pen can result in frequent mishaps or errors due to the nature of the transportation industry. Transport labels are also vital. Agents may have difficulty scanning or reading labels if they are not of the highest quality. Relying on humans for tasks that can be automated can cause minor unreliability in the center. For delivery companies, missing packages can be eliminated by using logistics administration software. The right platform will allow you to see the entire package from the point of delivery.

• Increase reliability
• Provide accountability
• Growth and Scalability

How to Avoid Late Deliveries

A comprehensive approach is required to avoid delayed delivery. The first is to invest in the right resources. The second is the most recent tech to ensure that you are prepared for any eventuality. Although making for each of these explanations for late deliveries exclusively is a single option, the most effective and straightforward way to get ready is to associate with a 3PL (Third-Party Logistics) provider that has plenty of experience in delivering on-time transfers, such as Hollingsworth.

• Establish a solid internal process
• Communication is key to building relationships
• Partner with a reliable courier partner

Final Verdict:

You should keep in touch with an efficient and trusted delivery partner if your company is looking to join the eCommerce league. You can avoid delays in your IT hardware equipment delivery by following these steps. Diego Ruiz Duran is the author of this content.